CARES ACT UTILITY RELIEF PROGRAM

The deadline to apply for Utility Assistance is Nov. 13.

OVERVIEW OF THE UTILITY RELIEF PROGRAM

Montgomery County is partnering with DP&L and Vectren, a CenterPoint Energy Company, to give bill credits to residential customers who have had a loss of income due to the COVID-19 pandemic.

If you’re a customer of DP&L and/or Vectren and you have an amount more than 30 days past due on your account, you could be eligible for a bill credit for that past due amount.

Please review the eligibility criteria below and complete the application by clicking the link at the bottom of the page. If approved, you will automatically see a credit on your account in the coming weeks. If your application is denied, you will receive an automated notification informing you of the denial. This notification will be an email and/or a phone call to the contact information you list on your application.

The maximum benefit is $10,000 per account.

Applications will close on Nov. 13, 2020. Applications will not be accepted after this date. Be sure to apply as soon as possible.

ELIGIBILITY CRITERIA

  • You must be a residential customer of DP&L and/or Vectren
  • The property’s service address must be in Montgomery County, Ohio
  • You must reside in Montgomery County, Ohio
  • You must have a balance at least 30 days past due on the bill(s) for which you’re applying for relief
  • You must provide a valid DP&L and/or Vectren account number
  • These credits can only cover charges billed on or after March 1, 2020

APPLICATION

Be sure to have your DP&L and/or Vectren bill(s) before you start. You’ll need to make sure you input the correct account number(s) on your application.

If you submit an incorrect account number, your application will be denied.

If you have paperless billing, you can access digital versions of your bills on DP&L’s My Account area or Vectren’s “Access My Vectren Account” page.

Below are examples of where to find your account numbers. Click each image to see a larger version.

 

Your application will be sent to DP&L and/or Vectren on the Monday following your application date. Every Thursday, an email will be sent to anyone whose application has been denied. If you do not receive a denial email, you will see a credit on an upcoming bill for your past-due amount.